WikiPattern: "It's on the wiki"

Success of a knowledge base (or any information system) depends on usage.

Need to establish the wiki as the place to go for information.

When asked a question (email, other)

• don't answer the question directly

• point to the answer on the wiki

• if the answer isn't on the wiki
• answer it there and then point to it

Avoid "RTFM" attitudes

Related: "Magnet" pattern